Help & Knowledge Base
Frequently Asked
Questions
Everything you need to know about our localized crawling architecture, timezone isolation, automated digests, and billing.
Which plan should I choose?
Free is a good way to try the workflow. Starter is for smaller sites that need daily rank tracking. Pro adds higher project, keyword, audit, and competitor limits, plus reports and exports. Compare the current limits on the Pricing page before choosing.
Which plans include reports and exports?
Reports, report exports, and email digests are currently included with Pro. Free and Starter do not include these report features. The Pricing page shows the current plan comparison.
Can I change or cancel my subscription?
Yes. Open Billing in your account to access the billing portal and manage your subscription. If you cancel, paid access remains available through the end of the current billing period, subject to the subscription provider confirming the change.
Can I track competitors?
Competitor tracking is available on eligible paid plans. The number of competitors you can add depends on your plan. You can compare competitor rankings and keyword gaps from the Competitors page.
How many projects and keywords can I track?
Project and keyword limits depend on your subscription, and keyword limits apply per project. The app prevents additions beyond your current quota, so see Pricing or Upgrade for the latest limits.
How often are rankings checked?
Tracked keywords are checked on the daily schedule for their project. The project market, device, and configured schedule affect the results, and a new keyword may need to wait for the next scheduled run.
How do I choose a target market?
Choose the target market in your project settings. Rank tracking and keyword metrics use that project market so the data stays aligned. Available markets are shown in the settings selector.
Why can my Google rankings change between checks?
Search results vary over time and by location, language, and device. ZevSEO checks the market and device configured for your project, but normal search-engine changes can still move rankings between checks.
How many pages does a site audit crawl?
The maximum number of pages per audit depends on your plan. The crawler respects that limit, and the current page allowance is listed on the Pricing page.
Why are search volume or keyword metrics missing?
Metric availability varies by keyword and market. Some terms have no data from the provider, so the interface may show a dash. This does not necessarily mean the keyword has zero real-world searches.
Do the free tools have usage limits?
Yes. The free SERP and keyword research tools use daily per-IP limits and bot verification to protect the service from abuse. If you reach a limit, try again after it resets.
How can I contact support?
Email [email protected] and include the page you were using, your project market, and a short description of the issue. Please do not send your password or payment details.
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