At ZevSEO, we want you to be completely satisfied with our localized rank tracking and technical audit platform. Because we believe in our engineering precision and value your trust, we have established a clear, straightforward refund and cancellation policy.
1. Free Trial Terms
New customers can explore ZevSEO with a 7-Day Free Trial (Starter Plan) or 14-Day Free Trial (Pro Plan).
- During the trial period, you enjoy full access to automated 02:00 AM local timezone scans, technical site crawls, and 30-day macro summaries.
- You may cancel at any point prior to the trial expiration timestamp through your billing portal. If cancelled, your payment method will not be charged.
- If you do not cancel before the trial period concludes, your subscription will seamlessly activate, and your payment method will be charged for the selected recurring billing cycle (monthly or annual).
2. 14-Day Initial Subscription Money-Back Guarantee
If you have converted to a paid subscription or made an initial subscription purchase and find that ZevSEO does not fit your operational workflow, you are eligible for a full refund within 14 calendar days of your initial billing charge.
To claim your refund, simply email our support team at [email protected] with your account email address and invoice number. We do not require complex justifications, though constructive feedback is always appreciated.
3. Subsequent Renewal Billing & Downgrades
- Recurring Monthly / Annual Renewals: Invoices after the initial 14-day window represent ongoing server crawling, residential proxy allocation, and data archival. These recurring renewals are generally non-refundable. However, if you forgot to cancel an annual plan that renewed within the past 48 hours without active keyword scraping, contact us and our team will evaluate an exception.
- Prorated Plan Changes: When you upgrade or downgrade tiers, Lemon Squeezy calculates proration dynamically. Any unspent balance from your previous tier is credited toward your updated invoice.
4. Cancellation Process
We believe leaving software should be as straightforward as joining:
- You can cancel your subscription at any time by navigating to Workspace Settings → Billing & Plan and clicking Manage Subscription / Cancel.
- Upon cancellation, your subscription remains fully functional until the end of your prepaid period. At that date, automated crawling stops and your card will never be charged again.
- We never require you to schedule sales calls, complete lengthy phone interviews, or wait days for manual support intervention to cancel.
5. Merchant of Record & Processing Times
All transactions are processed by our Merchant of Record, Lemon Squeezy. When a refund is initiated by our team:
- Lemon Squeezy immediately processes the credit to your original payment method (Credit Card, Debit Card, Apple Pay, Google Pay, or PayPal).
- Depending on your issuing bank or card provider, the refunded amount typically appears on your statement within 3 to 5 business days.
6. Exceptions & Fraud Prevention
To protect our scraping infrastructure from programmatic abuse and bad-faith exploitation, we reserve the right to decline refund requests under the following circumstances:
- Accounts that intentionally violate our Terms of Service (e.g., launching DDoS attacks, abusing crawler rate limits, or scraping illicit domains).
- Users who create repetitive, circular trial accounts under different disposable email addresses to evade subscription payments.
7. Contact Billing Support
Need assistance with an invoice, duplicate charge, or refund request? Reach out to our team directly:
ZevSEO Billing & Customer Support
Email: [email protected]
General Inquiries: [email protected]